Reading the numbers: outsourcing, digital, and trust
Three patterns stand out. First, communications is being treated as a strategic function: Sprout Social describes steady growth that reflects investment in communications rather than a reactive cost center. Second, most organizations already outsource. Agency-based outsourced PR held a 61.85% share in 2026 according to Mordor Intelligence, and 61.63% of the market according to Sprout Social.
Third, visibility into reputation is slipping. Sprout Social reports only 37% of respondents knew where negative sentiment around their brand was most concentrated, down from 56% in 2024. Beltway Media's view is that this gap is a leadership problem: someone senior must own voice, monitoring, and crisis preparedness. That is the role of a fractional chief communications officer.